About Us

Welcome to Big House Furniture, your trusted London-based furniture retail, wholesale, and online specialist. Established in 2000, we bring over 20 years of industry experience directly to your doorstep.

We specialize in designing, manufacturing, and supplying high-quality Dining Room, Bedroom, and Living Room fitted furniture. Whether your style is timelessly traditional or sleek and contemporary, our team continuously researches and curates an extensive collection of new models to perfectly match your home's needs.

Because we design and manufacture our own pieces, we cut out the middleman. By selling directly to you, we guarantee highly competitive prices—in fact, we can beat any price online.

Your Satisfaction, Guaranteed

From your very first product inquiry until the moment your furniture is delivered, your satisfaction is our responsibility.

  • Quality Assurance: Our dedicated Quality Control team thoroughly inspects every item before it leaves our warehouse.

  • Risk-Free Shopping: Enjoy total peace of mind with our 30-Day Money-Back Guarantee.

Thank you for visiting our web store. We look forward to helping you transform your home!

Why Choose Big House Furniture?

  • 🔒 Secure Shopping (SSL Certified)

    Bighouse is proud to be a fully SSL-certified e-commerce store, ensuring your personal data and payment information are 100% encrypted and secure. 

  • 🤝 Excellent Customer Service

    We offer 100% responsive customer support. Reach out via phone, email, social media, or leave a message. We guarantee a response within a few hours, and any issues will be resolved within 24 hours.

  • 🚚 Fast & Free Delivery

    Every single order qualifies for Free Delivery. Most items are eligible for next-day dispatch.

  • 🔄 Free Returns

    Shop with confidence. If you encounter any issues with your product, we offer a hassle-free 30-day money-back guarantee. 

  • 📍 Online Order Tracking

    Never guess when your furniture will arrive. Every order is dispatched with an online tracking code, providing you with a reliable estimated date and time of delivery.

  • 🎁 Bighouse Rewards

    Earn while you shop! For every £1 spent, you automatically earn 2 Beans. You can redeem your rewards on future purchases at a rate of 100 Beans = £1. Learn more about our Rewards Program here.

How It Works

1. Placing Your Order

Finding your perfect furniture is simple and secure. You can use our search bar, browse through our menu categories, or contact customer service if you can't find a specific item.

To complete your order, simply provide your billing address, delivery address, and contact details for a smooth checkout experience.

2. Dispatch & Delivery

Orders are typically processed and dispatched within 1 to 3 working days using tailored courier services based on item size and weight:

  • 1-Man Delivery (Express): For smaller/standard items. Orders placed before 12:00 PM noon are usually dispatched the same or next day. Delivery takes 2–5 working days.

  • 2-Man Delivery: For heavy or bulky items. Your furniture will be handled safely by a two-man team. Delivery takes 3–10 working days once dispatched.

3. Dedicated After-Sales Care

We keep you informed every step of the way:

  1. First Email: Order confirmation.

  2. Second Email: Notification that your item has been dispatched.

  3. Third Email: Your unique online tracking code to view your delivery date and time.

Need Assistance?

If you would prefer to speak with a representative

Contact & Retail Showroom

Feel free to visit our retail store or get in touch with our team directly:

Big House Furniture

Unit 4, 1 Swallowfield Way
Hayes, UB3 1DQ
United Kingdom

📞 Telephone: 02037943463

✉️ Email: sales@bighousefurniture.co.uk